Repcraft for HVAC operators turns a closed service call into verified Google reviews — branded SMS the moment the tech marks the install or tune-up done, a QR code on every printed and digital invoice, and a sentiment gate that quietly reroutes an unhappy homeowner to private feedback before the public star rating ever lands. Built for single shops and multi-location HVAC chains handling AC, heat pumps, furnaces and service-truck rollouts.
Every benefit maps to one thing an HVAC operator already does — close a work order, print an invoice, notice a no-heat call is sitting unscheduled — so reputation work stops being a separate Friday-afternoon job.
The installer marks the work order closed on a tablet, and a branded SMS with your company name and the verified-jobs review link goes out within the minute. No scripts, no "remember to ask for a review", no emailing yourself a list at midnight — across AC swaps, heat-pump commissions, furnace installs and ductwork retrofits.
When the AC fails at 11pm on a July Saturday, the furnace quits on a cold snap, or a heat-pump install slips a day into a second shift, our sentiment gateway reads the reply tone and reroutes the unhappy homeowner into a private feedback thread. The public review never happens — and your dispatcher gets a written ticket to fix the slip before it snowballs.
Spring AC tune-ups, fall furnace check-ups and commissioning visits for new installs roll up into one review queue — broken out per branch, per technician, and per system type. The GM at a multi-location HVAC chain sees the whole fleet at a glance, not just the loudest 1-star cooling-tower complaint.
From $50 per month per shop — wired into your CRM, dispatch board and invoice PDFs in under twenty minutes. Fully aligned with Google’s 2024 GBP rules, so the stars you earn on AC tune-ups, heat-pump installs and after-hours service-truck calls stay the stars you keep.
Running a plumbing, electrical or roofing shop instead? See the general Repcraft story on /home. See the general Repcraft story on /home.