“fast turnaround on a sewer scope.”

“polite, on time, and walked me through the warranty paperwork.”

“hvac tech arrived within an hour, diagnosed the issue fast and left the closet cleaner than he found it.”

“scheduled an estimate that never happened and no one called to cancel.”

“two weeks and still no callback after the first missed appointment.”

“broken appointment with no call, then a two-week wait for a callback.”